FAQ's
GENERAL QUESTIONS
The Outdoor terracotta pots are frostproof, however it is imperative that water does not collect inside the pot. There is a drainage hole which should be kept free to allow water to drain away.
We do not guarantee the glazed pots as frostproof. We suggest they are placed under cover or brought indoors in the cooler months. Ideally they should be for indoor or conservatory use.
Yes the pots are handmade, each item is unique. Colours and sizes shown are intended as a guide and may vary due to these items being handthrown and glazed.
Please take care not to leave candles burning unattended at any time. Please be aware that if filled with water, condensation can occur on the base of the pots, please be aware of this.
We recommend all surfaces be protected.
SHOP QUESTIONS
For delivery within the UK mainland:
Free carriage on orders over £100. All other orders £4.75. For delivery outside the UK mainland please call us for a quote.
Every endeavor is made to despatch all orders within 14 working days. Due to the nature of many of the products, for which we are the sole importers, on occasions there may be delays in awaiting shipments etc. Should any items not be despatched within 21 working days of ordering you will be contacted by one of our sales team advising you of the situation.
Our high tech online security encryption means that whenever you buy anything from us using your credit card or give us any other personal details, no third party will have access to your information.
If the goods are not as expected, defective or damaged, simply contact us within 7 days of receipt and we will refund or replace the item. Please see our terms and conditions page for more information